隐私政策

最近更新:2018 年

关于Officine Panerai和本隐私政策

Officine Panerai, branch of Richemont International SA的注册办公地址为Place Longemaille 1, 1204 Geneve, Switzerland。在本隐私政策中,我们使用Officine Panerai一词(以及“我们”和“我们的”)来指位于上述注册地址的Officine Panerai, branch of Richemont International SA总部、我们的关联机构和专卖店。

请花一些时间阅读以下政策,其中解释了我们将如何收集、使用、披露和传输您通过我们的网站、移动应用程序和其他数字平台(统称为“平台”)提供给我们的个人信息,当您造访Officine Panerai专卖店或通过电话联络Officine Panerai接待处或当您在社交媒体平台与我们互动时可能需要向我们提供此类信息。本政策还解释了在您使用我们的平台时,我们如何采用 cookie 及相关技术来收集信息。

如我们有提供线上销售或提供客人致电Officine Panerai客户服务中心购买产品,请您务必阅读适用的销售条款,其中的条款和条件对通过这些渠道购买产品的交易具有约束力。

本隐私政策的更新

我们可能会不时更新本隐私政策。届时,我们会将变更发布在本平台上。

您提供给我们的信息以及我们如何使用

我们向你收集的信息说明如下:

  • 为了进入我们平台的特定栏目,您可能需要在我们的平台上进行注册。在注册过程中,您需提交自己的个人信息(包括您的姓名和住址、出生日期、电子邮件地址和电话号码)。当您在所要求的栏中输入自己的详细资料时,即授权Officine Panerai向您提供所选择的服务;
  • 当您从线上或通过电话购买我们的产品,我们会收集与您的购买有关的详情和付款信息等。除此之外,当您与我们通信(例如,如果您联系我们并咨询某种产品或服务)、造访Officine Panerai专卖店或通过电话联络Officine Panerai接待处而提供您的详细资料时,我们也可能会收集有关您的个人信息。请注意,出于安全、培训和开发目的,您的通话有时会被录音;
  • 如果您选择通过社交媒体平台或其他第三方服务与Officine Panerai进行互动,我们将收集您通过该平台提供给我们的信息;
  • 我们还自动收集有关我们平台用户的某些信息,具体请参阅下面标题为“cookie及我们自动收集的其它信息”章节;并且
  • 在我们有提供定位服务时(详情参阅下列“定位服务”章节),我们将收集您的位置信息。

我们向您收集的信息将被用于:

·                管理和履行订购单和维修单职责、方便送货,以及提供售后服务;

·                管理我们的帐户和记录;

·                处理您的查询和请求;

·                发送服务相关通信,包括公告和行政管理消息,例如订单确认;

·                根据您的信息(如您的购买历史记录和之前与我们的互动)来确定我们认为您可能会感兴趣的产品和服务;

·                在我们有合法理由的情况下,根据您的通信偏好向您发送与我们及其他第三方合作伙伴相关的、我们认为您可能会感兴趣的营销通信(包括电子邮件和社交媒体受众匹配)(请参阅下面的“您的选择”章节,详细了解您如何能够管理这些更新讯息);

·                开展市场调研,以便能够不断改进我们提供给客户的服务;

·                展开信用调查、预防欺诈和其它违禁或非法的活动,保障我们平台和服务的安全;

·                了解我们平台的使用情况,以便能够不断改进我们的平台与服务及其它相关内容。

Cookie及我们自动收集的其它信息

像大部分平台一样,Officine Panerai通过记录 IP 地址和使用 cookie 以及类似技术来确保我们对您进行识别并为您提供量身订制的体验,同时让我们了解平台访客是如何进入我们的平台。下面将详细介绍我们如何使用 cookie 及相关技术。

什么是 cookie?

Cookie 是在您造访网站或移动应用程序时下载到您的电脑或移动设备上的文本文件,其中包含少量信息。当您切换浏览网站各个页面或返回之前造访过的网站或移动应用程序时,通过它就可以辨认出您的电脑。Cookie 被广泛用来保证各种平台的运转或提高运转效率,以及向平台所有者提供信息。

我们使用 cookie 的目的是(比如通过记住您的语言和/或产品偏好)强化访客的在线体验,以及更好地了解我们平台的使用情况。例如,cookie 可以让我们得知您之前是否造访过我们的平台,或者您是否是一位新的访客。它们还有助于确保您在网上看到的广告与您的情况和个人兴趣更加贴近。

Cookie 分为两大类:

·                第一方 cookie,由Officine Panerai直接发送到您的电脑或移动设备上。它们仅供Officine Panerai用于在您的电脑或移动设备再次造访我们平台时对其进行识别。

·                第三方 cookie,由第三方服务提供商在我们的平台上提供,并可供该服务提供商用于在您的电脑或移动设备造访其它平台时对其进行识别。第三方 cookie 最常用于平台分析或广告目的。

Cookie 在您的电脑或移动设备上的驻留时间不尽相同。Officine Panerai同时使用“会话 cookie”和“永久 cookie”。会话 cookie 仅在您的浏览器打开期间存在,一旦您关闭浏览器,它们即会自动被删除。永久 cookie 在您的浏览器关闭后依旧存在,可用于在您再次打开您的浏览器并浏览因特网时识别您的电脑或移动设备。

Officine Panerai使用哪些 cookie?

我们的平台仅向您的电脑或移动设备发送以下类型的 cookie:

 

Cookie 类型

用途

基本用途必需的 cookie

这些 cookie 对向您提供通过本平台可以得到的服务以及使用其某些功能(如进入安全区域)是必不可少的。没有这些 cookie,不可能使用您所要求的服务(如交易页面和安全登录账户)。

功能 cookie

这些 cookie 用于与本平台呈现、性能和功能相关的多种用途。但其总体目的是为了增强访客使用本平台的体验与乐趣。

例如,其中的某些 cookie 让访客能够指定语言、产品或其它平台偏好。

性能 cookie

这些 cookie 用于收集相关信息,从而了解访客如何使用我们的平台。

所收集的信息不会识别任何单个访客的身份,而是一种集合信息。它包括我们平台的访客数量、将访客转介给我们平台的其他平台以及访客在我们平台上进入过的网页。

我们使用上述信息来帮助提高我们平台的运行效率,收集广泛的人数统计信息,以及监测我们平台的活动水平。

广告 cookie

当您进入我们的平台或点击平台上的广告或促销区域时,这些 cookie 可用来投放与您个人情况和兴趣爱好更加贴近的广告。它们还用于限制您看到某项广告的次数,以及帮助评估广告和促销的有效性。它们还可用来限制您看到某项广告的次数,帮助评估广告和促销活动的有效性。

它们通常由广告网络在得到我们允许的情况下投放。它们会记住您曾经进入过某个平台并与其他机构(例如,广告商)共享这类信息。

社交 cookie

这些 cookie 让用户能够通过第三方社交媒体及其它平台分享页面和内容。发送这些 cookie 的公司还可能使用您的信息在其它平台上提供有针对性的广告。

如何管理或删除 cookie

您可以在cookie准许设置中了解更多关于我们或授权第三方平台使用的cookie。您有权随时撤销该同意并拒绝 cookie的使用,我们将在下面说明您如何行使这项权利。但请注意,如果选择拒绝 cookie,您可能就无法使用我们平台的全部功能。

您可以通过来设置您的 cookie 首选项您也可以更改浏览器设置,阻止将本平台的 cookie 放置在您的电脑或移动设备中。如需更改设置,请按照浏览器的说明进行操作(该设置通常位于“帮助”、“工具”或“编辑”菜单中)。

如需了解更多信息,请参阅 http://www.aboutads.info/choices/。有关企业如何使用 cookie 的更多详细信息,请参阅www.allaboutcookies.org。对于任何第三方退出选项的有效性或符合性,我们不承担任何责任。

IP 地址

我们将会收集有关您电脑或移动设备的信息,包括在可能的情况下收集您的 IP 地址、操作系统、登录时间和浏览器类型。我们使用这些信息是为了更好地了解访客如何使用我们的平台,以及用于内部汇报目的。我们将会匿名化这些信息并与广告商、赞助商或其他企业分享。

关于广告

[当您离开我们的平台之后,这些平台会使用第三方(例如,网络广告商)和广告交换平台将您的广告放置在第三方平台上,我们会使用第三方分析和其他服务供应商来评估平台使用情况以及对广告和我们的内容进行观察,并为我们和/或第三方提供类似信息。网络广告商指展示广告的第三方,这种展示是通过您造访平台和您所造访过的其他应用程序和网站来实现。第三方广告服务让我们能够将广告定位在您可能感兴趣的产品和服务上。

第三方追踪技术并非由我们控制,虽然这些技术与我们的平台或广告相关。与我们的实际做法有关的声明并不适用于这些第三方和其他各方所用之信息的收集方法,也不适用于这些第三方对所收集之信息进行的使用。当第三方收集、存储和分享相关信息时,应该对他们的服务条款、隐私政策、许可、备注和选项进行审核。对于第三方广告商、广告网络、交换平台或相关第三方的政策或实践做法,我们不做任何陈述。

在广告投递方面,您有权做选择。您可以退出接收特定类型的行为广告,方法是使用上面标题为“如何管理或删除 cookie”章节中描述的第三方网站。对于任何第三方退出选项的有效性或符合性,我们不承担任何责任。

定位服务

我们所提供的服务当中有一些可使用与您的位置有关的信息,这类服务通常是您在使用移动设备或应用程序时可取得的。就这些服务而言,您会有机会决定是否同意使用定位服务。此定位服务,举例而言包括为了让您获得更量身订造的服务而从GPS, 感应器、指向标或Wi-Fi点的使用取得信息并将该等信息加以处理。您的设备会有设定功能,您可以在不想要享有这种服务时通过设定关掉定位服务。

分享您的信息

除以下情形外,我们不会向他人或非关联公司分享您的个人信息:

·                我们将为下列目的将您的个人信息提供给第三方提供商:为了提供在线和其它付款服务、执行信用审查及预防欺诈,及我们为“您提供给我们的信息及我们如何使用”章节中所述的目的而须使用您的信息以便提供给您的任何其他服务;

·                在我们认为是履行法律或监管义务,或保护我们的权利或任何第三方的权利所必需时,我们将会把您的个人信息披露给任何执法机构、法庭、监管机构、政府当局或其他第三方;

·                我们将会把您的个人信息披露给收购或转让我们的全部或几乎全部资产和业务的任何第三方。如果发生该等出售或转让,我们会尽合理努力以尽量确保接收您的个人信息的实体以遵守本隐私政策的方式使用该等信息。

跨国传输

我们可能会将所收集的信息传送到我们的一家或多家集团关联公司或第三方服务提供商所在的或设有营运的任何国家或地区,并在该地存储和进行处理。这些第三方将使用基于云的储存方案。虽然其他地区可能并无与您所在国家标准相同的数据保护措施,但我们仍会依照本隐私政策来保护我们所传送的个人信息。

保护您的信息

我们希望您能放心使用我们的平台,我们会致力于保护我们收集的个人信息。我们对使用您个人信息的权限作出限定,仅供为向您提供产品或服务或完成其本职工作而合理需要使用该等信息的员工使用。我们已经从技术和组织层面上采取适当的具体、电子和程序防护措施,以保护您提供给我们的个人信息免遭未经授权或非法的处理以及意外丢失、损坏或销毁。然而,当我们请您选择密码以便进入我们平台的某些部分时,您须负责选择安全的密码并对其保密。您应选择您不会在其他地方使用的密码,且不应向任何其他人透露该密码。

您的选择

您有权要求查看我们留存的关于您的任何个人信息,更正任何不准确之处,以及更新任何过时的信息。在某些情况下,你有权要求您的个人信息被删除或限制使用。

某些情况下,您有权反对我们处理您的个人信息。特别是,您可要求我们不要向您发送营销通信(但请注意,我们仍可继续向您发送服务相关(即非营销)通信,如有关您的订单状态的更新电子邮件)。如果您想行使上述任何权利,请致函我们(地址见下文)。

您可随时取消营销通信电邮,方式是发送电子邮件至下面标题为“联系我们”章节中所列的地址,或单击Officine Panerai任意一封营销电子邮件中的‘取消’链接。

联系我们

如对本隐私政策或一般隐私事宜有任何疑问或意见,请通过下面的地址联系我们。如需索取我们持有的有关您的个人信息,或者取消任何其他的营销通信电子邮件,也可使用此地址。

若您对本隐私政策或对您的信息可能被处理的方式有任何疑问,请通过下列方式与我们联系:

沛纳海

历峰贸易(上海)有限公司

中华人民共和国
上海市静安区
延安中路1228号
静安嘉里中心办公楼三座
第8层801-808室
邮编200041

86 4006 977501

concierge.cn@panerai.com

http://www.panerai.com/cn/home.html

或寄至:

OFFICINE PANERAI  MARKETING E COMUNICAZIONE

Data Protection Officer

Casella Postale 17030

Viale Monza, 259 – 20126 Milan

意大利

邮箱 : dataprotection@panerai.com

 

IT

 

ABOUT PANERAI AND THIS PRIVACY POLICY

Officine Panerai Marketing e Comunicazione SRL is a branch of Richemont International SA and has its registered offices at Viale Monza, 259 - 20126 Milan, ITALY.  In this Privacy Policy, we use the term Panerai (and "we", "us" and "our") to refer to the head office of Panerai at the registered address above, the companies in the Panerai group and our boutiques.  

 

Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites or mobile applications (together the “Platforms”), when you visit a Panerai boutique or contact the Panerai Concierge by telephone. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.

 

You can find out more about Panerai and the Terms of Use for using our Platform here.

 

This Privacy Policy was last updated in November 2013.  We may make changes from time to time so please check back regularly to keep informed of updates.

 

INFORMATION YOU PROVIDE TO US AND HOW WE USE IT

To access certain areas of our Platform, you will need to register with us.  During the registration process you will be asked to submit personal information about yourself (including your name, shipping and billing addresses, date of birth, e-mail address, telephone number and payment details). By entering your details in the fields requested, you enable Panerai to provide you with the services you select. 

In addition, we may also collect personal information from you when you correspond with us (for example, when you send us e-mail communications or send us letters), when you provide your details when you visit a Panerai boutique or contact the PaneraiConcierge by telephone.  Please note that calls to the Panerai Concierge may be recorded for security and training and development purposes

We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below.

We will use the information we collect from you to:

manage and fulfil purchase and repair orders and to provide after service care;

deal with your enquiries and requests;

send service related communications, including announcements and administrative messages such as order confirmation;

announce new products and events relating to us in accordance with your communications preferences (please see the ''Editing or deleting your personal information” section below for further information about how you can control these updates);

conduct market research so that we can continuously improve the services we provide to our customers;

prevent fraud and other prohibited or illegal activities; and

understand how our Platform is used so that we can continuously improve our Platform and offerings.  

COOKIES AND OTHER INFORMATION THAT WE AUTOMATICALLY COLLECT.

Like most Platforms, Panerai logs IP addresses and uses cookies and similar technologies that allow us to recognise you and to customise your experience, and provide us with information about the way our Platform visitors access our Platform.  You can find out more about how we use cookies and related technologies below.

 

What is a cookie?

 

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application and are used to recognise your computer when it returns to a website or mobile application it has visited previously.  Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform. 

We use cookies to enhance the online experience of our visitors (for example, by remembering your language preferences) and to better understand how our Platform is used. Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor.  They can also help to ensure that adverts you see online are more relevant to you and your interests.

There are two broad categories of cookies:

First party cookies, served directly by Panerai to your computer or mobile device.  They are used only by Panerai to recognise your computer or mobile device when it revisits our Platform. 

Third party cookies, which are served by a service provider on our Platform, and can be used by the service provider to recognise your computer or mobile device when it visits other platforms.  Third party cookies are most commonly used for Platform analytics or advertising purposes.

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are 'session cookies', meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are 'permanent cookies', meaning that they survive after your browser is closed. They can be used by us to recognise your computer or mobile device when you open your browser and browse the Internet again. 

 

What cookies does Panerai use?

 

The Platform serves only the following types of cookies to your computer or mobile device:

 

Type of Cookie

Purpose

Cookies necessary for essential purposes

These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas.  Without these cookies, services you have asked for, like transactional pages, store and dealers locator, secure login accounts and social plugin would not be possible.

Functionality Cookies

These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform.  Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform. 

For example, some of these cookies enable visitors to specify language or other Platform.

Analytics Cookies

These cookies are used to collect information about how visitors use our Platform. 

The information gathered does not identify any individual visitor and is aggregated.  It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform. 

We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.  

Content sharing and social networking cookies

These cookies enable users to share pages and content through third party social networking and other platforms.  The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

Advertising Cookies

When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests.  They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion.

They are usually placed by advertising networks with our permission.  They remember that you have visited a platform and this information is shared with other organisations such as advertisers. 

 

Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our Cookie Consent Tool. You can use the cookie consent tool to control your cookie preferences.

 

How to control or delete cookies

 

You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.  However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform. 

You can set your cookie preferences by using our cookie consent tool, which is continuously available at the bottom right hand corner of the homepage, or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device.  In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). 

Further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.

 

IP addresses

 

We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type.  We use this information to better understand how visitors use our Platform and for internal reporting purposes.  We may anonymise and share this information with advertisers, sponsors or other businesses.

 

SHARING YOUR INFORMATION

We do not rent, sell or share personal information about you with other people or non-affiliated companies outside the Richemont group except under the following circumstances:

to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;

we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;  and

we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

 

INTERNATIONAL TRANSFERS

Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated group companies or third party service providers are located or maintain facilities.  While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy.

 

UPDATES TO THIS PRIVACY POLICY

From time to time we may update this Privacy Policy. When we do we will publish the changes on this Platform. If you do not agree to these changes, please do not continue to use the Platform. If material changes are made to this Privacy Policy, we will notify you by e-mail or by placing a prominent notice on the Platform.

 

HOW TO EDIT, DELETE OR ACCESS YOUR PERSONAL INFORMATION

You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e. non-marketing) communications, such as e-mail updates on your order status).   If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address listed below.

 

PROTECTING YOUR INFORMATION

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

PRIVACY STATEMENT FOR OTHER COUNTRIES

Privacy Policy Malaysia: English version / Malay version

Privacy Policy Japan: English version

 

CONTACT US

If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request a copy of the personal data we hold about you.

 

dataprotection@panerai.com

 

 

OFFICINE PANERAI MARKETING E COMUNICAZIONE

Data Protection Officer

Casella Postale 17030

Viale Monza, 259 - 20126 Milan

ITALY

HOW TO EDIT, DELETE OR ACCESS YOUR PERSONAL INFORMATIONHOW TO EDIT, DELETE OR ACCESS YOUR PERSONAL INFORMATION

You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e. non-marketing) communications, such as e-mail updates on your order status).   If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address listed below.

 

PROTECTING YOUR INFORMATION

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

 

PRIVACY STATEMENT FOR OTHER COUNTRIES

Privacy Policy Malaysia: English version / Malay version
Privacy Policy Japan: English version

You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e. non-marketing) communications, such as e-mail updates on your order status).   If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address listed below.

 

PROTECTING YOUR INFORMATION

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect.  We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs.  We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.

 

PRIVACY STATEMENT FOR OTHER COUNTRIES

Privacy Policy Malaysia: English version / Malay version
Privacy Policy Japan: English version

PRIVACY STATEMENT FOR OTHER COUNTRIES

Privacy Policy Malaysia: English version / Malay version
Privacy Policy Japan: English version